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In summary: 299bat com takes your privacy seriously. We only collect the information we need, keep it secure, and never share it without your consent.
1 Introduction & Applicability
This Privacy Policy ("Policy") ensures transparency between 299bat com ("we", "us", "Platform") and our users ("you", "member") regarding how information is collected and managed.
By using 299bat com's website, mobile app, or any of our services, you are considered to have agreed to this Privacy Policy. This policy is related to our Terms & Conditionsassociated with.
We believe transparency is the foundation of trust. That's why this policy is written in plain, straightforward language — so you can clearly understand exactly what happens with your data.
2 What Information We Collect
299bat com collects your information in several ways. The details are outlined below:
| Data Type |
Example |
Source |
| Identity Information |
Full name, date of birth, NID number |
Registration form, KYC verification |
| Contact Information |
Email address, phone number, residential address |
Registration Form |
| Financial Information |
Mobile Pay/Nagad number, transaction history |
Payment Processing |
| Technical Information |
IP address, device information, browser |
Automatic Collection |
| Usage Data |
Betting history, login timestamps, preferences |
Platform Activity |
What We Do Not Collect:
- Full bank account number or card number
- Your social media password or account access
- No sensitive data without your consent
3 How Your Information Is Used
299bat com uses your information for the following purposes:
- Account Management: To verify your identity, maintain your account, and deliver our services.
- Transaction Processing: To manage deposits, withdrawals, and bonuses.
- To ensure security: To prevent fraud, money laundering, and unauthorised access.
- Legal Compliance: To comply with directives from licensing authorities and regulatory bodies.
- Service Improvement: To analyze and improve your experience on the platform.
- Contact: To send you important notices, security alerts, and promotional updates (with your consent).
- Responsible Betting: To review your betting behaviour and offer support where needed.
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Promotional Emails: You can opt out of promotional emails at any time. Click "Unsubscribe" at the bottom of any email or contact our support team.
4 Cookies & Tracking Policy
299bat com uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.
Types of cookies we use:
- Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: To remember your preferences, such as language and theme settings.
- Analytics Cookies: To understand which pages are used most — fully anonymized.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.
5 When and With Whom Your Data Is Shared
299bat com does not sell your data. However, information may be shared in the following limited circumstances:
- Payment Processors: Necessary information is shared with payment gateways such as Mobile Pay and Nagad to process transactions.
- KYC/AML Services: With authorised service providers for identity verification and anti-money laundering purposes.
- Legal Authorities: In response to court orders, requests from regulatory authorities, or other legal obligations.
- Group Companies: Entities affiliated with 299bat com, held to the same privacy standards.
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Our Commitment: Before sharing your data with any third party, we ensure they uphold the same standard of privacy protection that we do.
6 Data Retention Period
We do not retain your data longer than necessary. However, certain information must be kept for a defined period due to legal and regulatory requirements:
- Account Information: For the duration of your active account and at least 5 years after closure.
- Transaction Records: 5–7 years, in accordance with financial regulatory requirements.
- KYC Documents: 5 years after account closure.
- Technical Logs: Up to 12 months.
- Cookie Information: Session cookies are deleted when you close your browser; persistent cookies last 6–12 months.
Once the retention period expires, data is securely deleted or anonymized.
7 Your Rights
As a member of 299bat com, you have the following rights:
Right to Access
You can find out what data we hold about you.
Right to Rectification
You may request corrections to any inaccurate information we hold.
Right to Deletion
You may request deletion of your data where no legal obligation requires us to retain it.
Right to Data Portability
You may request a copy of your data in a portable format.
Right to Object
You may object to your data being used for specific purposes.
Right to Restriction
In certain circumstances, you may request that we restrict the processing of your data.
To exercise any of these rights, email us at support@299batcom.bet. We will respond within 7 business days.
8 Children's Privacy Protection
299bat com strictly does not serve anyone under the age of 18. We do not knowingly collect any personal information from children or minors.
- Date of birth is verified at the time of registration.
- Age is verified during the KYC process.
- If we become aware that a child's data has been collected, it will be deleted immediately.
If you believe someone known to you has created an account without your authorization, please contact our support team immediately.
9 Security Measures
To keep your data secure, 299bat com employs industry-leading security standards:
- 256-bit SSL/TLS Encryption — across all data transmissions.
- Multi-Factor Authentication (MFA) — An extra layer of protection for account access.
- Firewall & Intrusion Detection System — to prevent unauthorized access.
- Regular Security Audits — by third-party experts.
- Staff Training — all staff are trained in data protection.
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Your Role: Use a strong password, never share it with anyone, and avoid logging in over public Wi-Fi.
10 Privacy Policy Updates
This Policy may be updated due to business changes, new legal requirements, or service improvements.
- A notice will be sent to your registered email address before any significant changes take effect.
- The "Last Updated" date on this page will reflect any changes.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- You have the option to close your account if you do not agree to the updated policy.
11 Contact Us
If you have any questions about this Privacy Policy or would like to make a request regarding your data, please get in touch with us:
Email
support@299batcom.bet
Support Hours
24/7 Support in Bangla
Response Time
Within 7 business days
Live Chat
Live Chat on Platform