299bat com Terms & Conditions — Member Rights & Responsibilities

1 General Terms & Applicability

These Terms and Conditions ("Terms") form a binding agreement between 299bat com ("we", "us", "the Platform") and the user ("you", "member"). These Terms apply to the 299bat com website, mobile app, and all related services.

299bat com is an internationally licensed online betting platform. We operate in accordance with regulatory guidelines. The platform is designed for entertainment purposes only.

• These Terms may be updated at any time. Notice of changes will be provided via email or on the platform.
• These Terms & Conditions have been translated into Bengali for the convenience of our members. In the event of any legal interpretation, the original version shall prevail.
• If any part is unclear, please reach out to our support team.

2 Account Registration & Eligibility

To open an account at 299bat com, you must meet the following requirements:

• You must be at least 18 years of age.
• Each person may register only one account. Creating multiple accounts using the same device, IP address, payment method, or identity document is strictly prohibited.
• During registration, you must provide accurate and complete information — including your name, date of birth, phone number, and email.
• After creating your account, you must complete KYC (Know Your Customer) verification. This may require submitting a copy of your National ID or passport.
• Accounts created using false information will be terminated and any balance may be forfeited.

Keeping your account password confidential is your responsibility. Do not share it with anyone. If you suspect unauthorized access to your account, contact support immediately.

3 Deposit & Withdrawal Policy

The following rules apply to all financial transactions on 299bat com:

Deposit:

• The minimum deposit is ৳500 and the maximum single deposit is ৳2,00,000.
• Accepted methods: Mobile Pay, Nagad, Rocket, and bank transfer.
• Mobile banking deposits are usually instant. Bank transfers may take 1–2 business days.
• Deposits from third-party accounts are not accepted.

Withdrawal:

• Minimum withdrawal is ৳500.
• Withdrawals can only be made using the same method that was used for the deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• Mobile banking withdrawals are typically processed within 6–24 hours.
• Bonus balance cannot be withdrawn directly — it will be converted to your main balance once the rollover requirements are met.

4 Betting Rules

The following rules apply to all betting activity on 299bat com:

1. Once a bet is confirmed, it cannot be changed or cancelled unless the "Cash Out" feature is active on the platform.
2. If an event is cancelled, the stake for that bet will be refunded.
3. If a match is abandoned mid-way, bets will be settled according to in-play rules. Bets may be void if insufficient overs or time have been completed.
4. 299bat com reserves the right to void bets placed at odds displayed incorrectly due to a technical error.
5. There is a maximum win cap per bet — this varies depending on the bet type and market.
6. If suspicious betting patterns are detected, the bets in question may be suspended or voided.

5 Bonus & Promotion Terms

299bat com regularly runs a variety of promotions. Each offer comes with specific terms that must be followed:

• The rollover requirement for each bonus is clearly stated on the offer page.
• Claiming a bonus more than once is not allowed. Each promotion applies once per member.
• Any attempt to use bonuses for arbitrage betting or to withdraw without meeting rollover requirements will result in the bonus being voided.
• The welcome bonus is available to new members only and applies to the first deposit exclusively.
• Expired bonuses will be automatically cancelled.
• If bonuses are claimed using multiple accounts, all associated accounts will be closed.

For detailed promotion information Promotions page.

6 Prohibited Activities

The following activities are strictly prohibited on 299bat com and may result in immediate account termination:

• Match-fixing or placing bets after knowing the outcome of an event.
• Operating multiple accounts or using another person's account.
• Placing bets using automated bots or software.
• Using fraudulent payment methods or filing chargeback claims.
• Money laundering or transactions involving illegal funds.
• Exploiting technical vulnerabilities on the platform to gain an unfair advantage.
• Threatening, harassing, or defrauding other members.

7 Privacy & Data Protection

299bat com takes the protection of your personal information very seriously. For full details on how we collect and use your data, please visit our Privacy Policyis provided below.

• Your personal information is never sold to any third party.
• Your information may be shared if required by law or upon request from relevant authorities.
• We use SSL encryption to keep your data secure.
• You may request to view or delete your personal data at any time.

8 Limitation of Liability

299bat com is not liable for the following:

• Bets missed due to internet connectivity issues.
• Loss resulting from a technical malfunction on your device.
• Unauthorized access resulting from you sharing your own password.
• Financial losses from betting — betting always carries risk.
• Issues caused by third-party services (such as mobile banking delays, etc.).

However, if incorrect odds are displayed or account balance discrepancies occur due to a technical error, 299bat com will take responsibility for correcting them.

9 Account Closure & Suspension

299bat com may temporarily or permanently suspend an account for the following reasons:

• Violation of these Terms & Conditions.
• Failure to complete KYC verification.
• Suspicious financial activity.
• Operating multiple accounts.
• Extended inactivity (more than 12 months).

Members may also voluntarily close their account at any time by contacting support. Please withdraw your balance before requesting closure.

As part of Responsible Betting, you also have the option to take a temporary break. Learn more Responsible Gaming page.

10 Dispute Resolution Process

Any complaints or disputes will be handled through the following steps:

1. Step One: Contact the support team via live chat or email. Most issues are resolved at this stage.
2. Second step: If the issue remains unresolved, submit a formal complaint to support@299batcom.bet. Use "Dispute Complaint" as the subject line.
3. Step Three: A formal response will be provided within 7 business days.
4. Final step: If the matter remains unresolved, you have the option to appeal to the relevant licensing authority.

11 Terms & Conditions Update Policy

299bat com may update these Terms & Conditions at any time. When changes are made:

• You will be notified at your registered email address before any significant changes take effect.
• The "Last Updated" date on this page will be revised accordingly.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you have the option to close your account.

12 Responsible Betting

299bat com is committed to responsible betting. We want our members to enjoy the platform in a healthy and positive way.

• No one under the age of 18 is permitted to use the platform.
• You can set betting limits on a daily, weekly, or monthly basis.
• You may request a Cooling Off period or Self-Exclusion.
• If you notice signs of problem gambling, please seek professional help.

For more information and support, please visit our Responsible Gaming page.